This Privacy Policy explains how dima.com.ph (“the Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit the Site or make a purchase.

Contact

If you have questions about this policy or your personal data, you can contact us:

Email: support@dima.com.ph
UK Operations: Hammersmith, London, United Kingdom
Philippines Fulfilment: Caloocan City, Manila, Philippines

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device and how you interact with the Site. We also collect information necessary to process purchases and provide customer support.

Device Information

• Browser type and version
• IP address
• Time zone
• Cookie data
• Pages or products viewed
• Search terms and site interactions

This information helps us load the Site correctly and understand how visitors use our store.

Order Information

When you place an order we collect information necessary to process and deliver your purchase:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely by our payment providers)

How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Send order confirmations and invoices
• Provide customer support
• Prevent fraud and unauthorized transactions
• Improve our store and services
• Send marketing communications if you have opted in

Sharing Personal Information

We share limited personal information with service providers that help us operate the Site and deliver our services, including:

• Shopify (our ecommerce platform)
• Payment processors such as PayPal
• Sales platforms such as Lazada and Shopee
• Shipping and logistics partners

We may also disclose information when required by law or to protect our legal rights.

Advertising and Analytics

We may use analytics and advertising tools to understand how customers use our Site and to show relevant advertisements.

These may include services such as Google Analytics and Shopify advertising tools. You can learn more or opt out at the following links:

• Google Analytics opt-out
• Facebook ad preferences
• Google ad settings
• Digital Advertising Alliance opt-out

Cookies

Cookies are small data files stored on your device when you visit the Site. They help the website function properly, remember your preferences, and understand how visitors use the store.

We use cookies for:

• Store functionality and checkout
• Analytics and performance monitoring
• Marketing and advertising

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the Site function.

Data Retention

We retain order information for our records unless you request that we delete it, unless we are required to retain it for legal or regulatory reasons.

Children

The Site is not intended for individuals under the age of 12. We do not knowingly collect personal information from children.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, our Site does not change its data collection practices when such a signal is detected.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details above.

Last updated: 19 February 2026