Shipping Policy

At DiMA, we aim to deliver your orders as quickly and safely as possible. Please review our shipping information below.

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📍 Fulfillment Location

All orders are fulfilled and shipped from our local warehouse in:

Caloocan City, Philippines

This allows us to offer reliable domestic delivery nationwide.

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🚚 Shipping Partners

We work with trusted local couriers that support Cash on Delivery (COD), so customers can choose the payment option that’s most convenient.

SPX Express

Alternative couriers may be used depending on destination and service availability:

J&T Express

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💰 Shipping Fees (Flat Rate)

Shipping costs are calculated per order based on destination:

Greater Metro Manila: ₱72

Luzon (outside Metro Manila): ₱150

Visayas: ₱180

Mindanao: ₱200

All rates are flat rates per order, regardless of item quantity (unless otherwise stated during promotions).

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⏱ Estimated Delivery Time

Delivery timelines may vary slightly due to weather, holidays, or courier volume, but our general estimates are:

Metro Manila:
3 – 6 calendar days

Outside Metro Manila (Luzon, Visayas, Mindanao):
7 – 12 calendar days

These timelines start after order processing and dispatch.

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📋 Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.
Once shipped, you will receive tracking information when available.

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📦 Important Notes

Delivery times are estimates and not guaranteed. Orders may arrive earlier or later than the stated timeframe.

Remote areas may experience slightly longer delivery times.

Please ensure your shipping details are complete and accurate to avoid delays.

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📞 Need Help?

If you have any questions about your order or shipping, feel free to contact us through our Contact page. We’re always happy to help.