
Common Questions
Are your products authentic?
Yes. Everything we sell is 100% authentic and sourced directly from trusted UK and IT suppliers or retailers. No fakes, no funny business!
If you want extra reassurance, check our social media: We post our products, arrivals and behind-the-scenes updates so you can see exactly how we operate!
Product Origin:
📍Bologna or Florence, Italy
📍London, United Kingdom
When is the expiry date?
Expiry dates and after-opening instructions vary by product and batch. Please follow the information printed on the packaging.
Before ordering, contact DiMA with the product name and selected variant to confirm the expiry date of current stock.
When will my order arrive?
Locally stocked orders ship from our warehouse in Caloocan City. Processing typically takes 1–2 business days after payment confirmation for prepaid orders, or after order confirmation for Cash on Delivery (COD).
After dispatch, estimated delivery is 3–6 calendar days within Metro Manila or 7–12 calendar days outside Metro Manila. Delivery times are estimates, not guarantees.
Dispatch means handover to the courier, not arrival at your address. See our shipping policy for full details. For special orders or items awaiting stock, confirm the dispatch time with us before ordering.
Can I request a specific variant or product?
We accept special orders!
If the item is available in our EU locations, we’ll get it for you as soon as possible.
Feel free to message us for more details.
What if an item is missing, incorrect or damaged?
Please contact DiMA with your order number, a description of the issue and clear photos where relevant.
We will review the details and explain the next steps under our returns and refund policy.